NES Africa ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website, products, and services.

1. Information We Collect

1.1 Personal Information We may collect personal information that you provide to us directly, such as:

• Name
• Email address
• Phone number
• Mailing address
• Payment information

1.2 Non-Personal Information We may also collect non-personal information that does not directly identify you, such as:

• Browser type
• IP address
• Device type
• Operating system
• Browsing behavior on our website

2. How We Use Your Information

2.1 Personal Information We use your personal information for the following purposes:

• To process and fulfill your orders
• To communicate with you regarding your orders and inquiries
• To send you promotional materials and newsletters (you may opt-out at any time)
• To improve our products, services, and website
• To comply with legal obligations

2.2 Non-Personal Information We use non-personal information to:

• Analyze website traffic and usage patterns
• Enhance the user experience on our website
• Monitor and improve the effectiveness of our marketing efforts

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers We may share your information with third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing platforms. These service providers are required to protect your information and use it only for the purposes specified by us.

3.2 Legal Requirements We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request the correction of inaccurate or incomplete information
• Request the deletion of your personal information
• Object to the processing of your personal information
• Request the restriction of processing
• Request the transfer of your personal information to another entity

To exercise these rights, please contact us at info@nowengineering.co.ke or +254796806767.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings. For more information, please refer to our Cookie Policy.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will become effective immediately upon posting. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@nowengineering.co.ke
• Phone: +254796806767

Our customer service team is available to assist you Monday to Friday, 9:00 AM to 5:00 PM (EAT).